Find answers to commonly asked questions about DialRapid and how you can leverage the virtual receptionist services to enhance patient-care, boost productivity and profitability.

In case you do not find an answer to your query, contact us and we will respond asap.

Call Mangement (6)

Can I customize Call routing?

Yes DialRapid offers you the ability to fully customize the call routing.

Will callers know they are talking to a receptionist service?

We answer all of your calls on behalf of your business. The vast majority of the time, your callers will just assume that the person they are speaking with is a receptionist in your office.
 
The only time we will ever tell the caller that we are a receptionist service is if we are asked directly.

How do I know what happens on each call?

Our receptionists take down all of the relevant information from each caller, and sends you a call summary email after each call, so that you are always up to date on what is happening with your business.
 
We also offer the option to send these call notes to you via text as well!

My practice has more than one location; can they share an account?

You bet! For a small fee, your practice can share a pool of minutes.

Is it possible to get a toll free number?

Yes, we can buy an additional toll free number for your practice.

Can I have customized hold music?

Yes, we can customize the hold music for you.

Operators (6)

Are human answering the calls?

Patients will hear an actual human voice on the line right away when they call.

Can you make outbound calls on my behalf?

We certainly can! Our virtual receptionists are happy to place calls to relay information or confirm appointments on your behalf.
 
These minutes are simply charged on pay-per-minutes basis.

Will you give out information about the insurance companies that we accept?

Yes, we will share the list of insurance companies that are accepted by your medical practice.

What will the receptionist say when she answers the phone?

Our virtual receptionists will answer your calls with your personalized greeting. Greetings typically include “Good Morning/Good Afternoon” or Thank you for calling,” your company name, the name of the receptionist, and an offer of assistance such as “How may I help you?” However, they are completely customizable to fit your business.

Are the Operators/Receptionist U.S. based?

DialRapid has U.S. based and off-site operator/receptionist. All of them speak clearly and professionally, and have neutral accents!

Can I Have A Dedicated Receptionist?

Yes, please check our pricing and get started.

Phone Number (2)

Will I be able to keep my current phone number?

Yes! We simply forward your current number to the one we will use for you, which can be done on a part-time basis, full-time basis or on a daily basis.

Do I need my own phone number, or do you provide me one?

We provide you an assigned phone number with your local area code*.
 
You have 3 options:
 
1. You can either forward your calls to this number using your existing phone provider.
 
2. You can publish this assigned phone number on your website, marketing materials, etc. (but note, we retain ownership of this number, and cannot port it out to you in the future).
 
3. If you don’t already have a phone number for your business, we highly recommend purchasing an affordable phone number from a provider like Phone.com. You can forward this number to us, and publish this phone number on your website, marketing materials, etc.
 
*some area codes not available

Subscription (3)

What other costs are associated with using DialRapid?

There are no hidden costs to using DialRapid. However, we also offer additional value added services that you may opt to use such as our automated reminder service, email response mangement.

I am currently enjoying 21 day money back trial. Can I upgrade to a paid subscription plan?

Yes you can upgrade your subscription plan from Free to Paid anytime.

Can I cancel my subscription?

Yes, you may cancel your subscription anytime.

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