Find answers to commonly asked questions about DialRapid and how you can leverage the virtual receptionist services to enhance patient-care, boost productivity and profitability.
In case you do not find an answer to your query, contact us and we will respond asap.
Call Mangement (6)
Yes DialRapid offers you the ability to fully customize the call routing.
We answer all of your calls on behalf of your business. The vast majority of the time, your callers will just assume that the person they are speaking with is a receptionist in your office.
The only time we will ever tell the caller that we are a receptionist service is if we are asked directly.
Our receptionists take down all of the relevant information from each caller, and sends you a call summary email after each call, so that you are always up to date on what is happening with your business.
We also offer the option to send these call notes to you via text as well!
You bet! For a small fee, your practice can share a pool of minutes.
Yes, we can buy an additional toll free number for your practice.
Yes, we can customize the hold music for you.
Patients will hear an actual human voice on the line right away when they call.
We certainly can! Our virtual receptionists are happy to place calls to relay information or confirm appointments on your behalf.
These minutes are simply charged on pay-per-minutes basis.
Yes, we will share the list of insurance companies that are accepted by your medical practice.
Our virtual receptionists will answer your calls with your personalized greeting. Greetings typically include “Good Morning/Good Afternoon” or Thank you for calling,” your company name, the name of the receptionist, and an offer of assistance such as “How may I help you?” However, they are completely customizable to fit your business.
DialRapid has U.S. based and off-site operator/receptionist. All of them speak clearly and professionally, and have neutral accents!
Phone Number (2)
Yes! We simply forward your current number to the one we will use for you, which can be done on a part-time basis, full-time basis or on a daily basis.
We provide you an assigned phone number with your local area code*.
You have 3 options:
1. You can either forward your calls to this number using your existing phone provider.
2. You can publish this assigned phone number on your website, marketing materials, etc. (but note, we retain ownership of this number, and cannot port it out to you in the future).
3. If you don’t already have a phone number for your business, we highly recommend purchasing an affordable phone number from a provider like Phone.com. You can forward this number to us, and publish this phone number on your website, marketing materials, etc.
*some area codes not available
There are no hidden costs to using DialRapid. However, we also offer additional value added services that you may opt to use such as our automated reminder service, email response mangement.
Yes you can upgrade your subscription plan from Free to Paid anytime.
Yes, you may cancel your subscription anytime.